Service Policy

 

1. Our aboard service policies:

1. We guarantee the whole machine for 12 months;
2. Within the length of warranty, as for the products quality problem, the replacement components and expressage will be free of charge, but our staffs’ traveling expense, daily accommodation and compensation will be paid according to our standard; 
3. As for the problems happen out of the length of warranty, or caused by wrong operation or repair without authorization within the length of warranty, we will
 

2. Collect our service charges as below:
1. Our repairmen can apply for reimbursement according to their round-traveling tickets, the return ticket can be sent to you after our repairmen come back.
2. The accommodation compensation for our repairmen will be counted from the date of leaving our company to the date of finishing repairing, and it can be applied for reimbursement according to our company rules.
 
3. Promise of Delivery Date
The date of delivery  would be in accordance with users’ requirements as much as possible. In the case of special requirements for advancing delivery, we can particularly organize production and installation to strive to meet users’ requirements. In addition, our sales manager would keep track of the position of the goods and keep our customer informed.

Pre:Customer Service               Next:Customer Relationship